At XERANTHOS, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer a streamlined returns process to ensure a smooth experience.
Items must be returned within 30 days of receipt. The item must be unused, in original packaging, and in the same condition as received.
To initiate a return, please contact our customer support team at [email protected] with your order number and details of the product you wish to return.
Once your return is approved, you will receive a return authorization and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Upon receipt and inspection of your return, we will notify you of the status of your refund. Approved returns will be refunded to the original payment method within 7-10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For further inquiries, please contact our customer support at +1 123 456 7890.